Privacy Policy fuji9 — Your Personal Data Protection

1. Introduction

Fuji9 (hereinafter referred to as "we", "the platform", or "fuji9") is an online entertainment platform operating and serving users in Malaysia. We understand that your personal data is a trust that must be handled with full responsibility, and we are committed to doing so to the highest industry standards.

This Privacy Policy is drafted in accordance with the requirements of Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international data protection standards. It details our practices regarding the collection, processing, storage, and protection of your personal data when using fuji9 services.

By accessing or using the fuji9 platform, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform and contact our support team for further assistance.

2. Data We Collect

Fuji9 only collects data that is genuinely necessary to provide our services to you. We do not collect excessive or irrelevant information beyond what is needed to operate the platform. The following are the categories of data we may collect:

In some cases, we may also collect supporting documents such as a copy of your identity card or a selfie for identity verification (KYC) purposes. All such documents are processed with the highest level of security and are not retained longer than necessary.

3. How We Use Your Data

The data we collect is used responsibly and only for legitimate purposes. fuji9 does not use your data for purposes unrelated to the services you use. The following are the primary purposes for which your data is used:

• Account management: Creating, verifying, managing and protecting your user account on the fuji9 platform.
• Transaction processing: Processing deposits, withdrawals and all financial transactions related to your account securely and accurately.
• Legal compliance: Meeting Malaysian legal requirements including PDPA 2010, anti-money laundering (AML) regulations and Know Your Customer (KYC) requirements.
• Fraud prevention: Detecting and preventing fraudulent activity, multiple account usage, money laundering and other security threats to our platform and users.
• Service communications: Sending important notifications regarding your account, transactions, policy changes and security information you need to know.
• Platform enhancements: Analysing usage patterns to improve user experience, develop new features and ensure the platform runs smoothly.
• Marketing (with consent): Sending you promotional information, bonus offers and VIP notifications — only if you have given explicit consent to receive such communications.
• Responsible gaming: Monitoring wagering patterns to identify early signs of problem gambling and provide appropriate support to users who need it.

4. Personal Data Sharing

Fuji9 does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. This is our absolute commitment. However, in certain situations, we may need to share your data with the following parties:

• Payment providers: Such as FPX, TNG eWallet, Boost, and other e-wallet providers required to securely process your financial transactions.
• Technical service providers: Companies that help us operate the platform — including server hosting, cybersecurity, analytics, and game providers — are all subject to strict confidentiality agreements.
• Legal authorities: When required by Malaysian law, court order, or a lawful request from law enforcement agencies such as PDRM, BNM, or SPRM.
• Regulatory body: To licensing authorities and regulators of the relevant online gambling industry as required for compliance with our operating licence.
• Business partners: In the event of a corporate restructuring, sale, or acquisition — where data will be transferred as part of business assets with advance notice to users.

5. Data Security

Protecting your personal data from unauthorised access, loss, misuse or disclosure is fuji9's highest priority. We implement multiple layers of technical and organisational security to ensure your data remains safe at all times:

• 256-bit SSL encryption: All data transmitted between your device and fuji9 servers is encrypted using 256-bit TLS/SSL technology, the highest security standard in the industry.
• Encrypted data storage: Sensitive data such as passwords and financial information is stored in encrypted form using modern hashing algorithms. No one, including fuji9 staff, can view your password in its original form.
• Two-Factor Authentication (2FA): We provide an additional layer of protection through 2FA, which is strongly recommended for all users to prevent unauthorised access to your account.
• 24/7 security monitoring: fuji9's automated monitoring systems and security team monitor platform activity around the clock to detect and respond to any threats promptly.
• Internal access controls: Access to user personal data within fuji9 is strictly limited on a "need-to-know" basis and protected by a multi-layered access control system.
• Regular security audits: The fuji9 platform undergoes regular penetration testing and independent security audits to identify and address any system vulnerabilities.

While we take all reasonable steps to protect your data, no system can guarantee 100% absolute security. In the event of a data security breach affecting your personal information, we will notify you within 72 hours of becoming aware, in accordance with data breach notification requirements.

6. Cookies & Tracking Technologies

Fuji9 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website. They allow our platform to remember your preferences and function more efficiently.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login sessions and security. These cookies cannot be disabled without affecting core platform functionality.
• Preference Cookies: Saving your preferences such as language, display settings and game choices so you do not need to reset them every time you visit.
• Analytics Cookies: Helping us understand how users interact with the platform for improvement purposes. This data is collected in aggregate and does not identify individual users.
• Security Cookies: Used to detect suspicious activity, prevent fraud, and protect your account from unauthorised access.

You can manage cookie settings through your web browser. However, disabling certain cookies may affect the functionality and your experience on the fuji9 platform. We do not use third-party cookies for external advertising purposes.

7. Your Rights Over Personal Data

As a fuji9 user and data subject under Malaysia's PDPA, you have the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:

• Access Rights: You have the right to request a copy of the personal data we hold about you at any time.
• Right to Rectification: If your data is inaccurate or outdated, you have the right to request immediate rectification.
• Right to Erasure: Under certain circumstances, you may request the deletion of your personal data — subject to applicable legal retention requirements.
• Right to Opt Out of Marketing: You may withdraw consent to receive marketing communications at any time without affecting your account.
• Right to Data Portability: You have the right to receive your personal data in a machine-readable format for transfer to another provider if needed.
• Right to Lodge a Complaint: If you are dissatisfied with how we handle your data, you have the right to lodge a formal complaint with the Department of Personal Data Protection Malaysia.

To exercise any of the above rights, please contact fuji9's customer support team via live chat or email at [email protected]. We will process your request within 14 business days.

8. Data Retention Period

Fuji9 does not retain your personal data longer than is necessary for the purpose for which it was collected, or beyond the period stipulated by applicable Malaysian law. The following are our general data retention guidelines:

• Active account data: Retained for the duration of your active account and for the required period after account closure in accordance with compliance requirements.
• Financial transaction records: Retained for a minimum of 7 years in compliance with Malaysia's Anti-Money Laundering (AMLA) legal requirements.
• KYC Documents: Retained for the duration of the active account plus 5 years after account closure in accordance with regulatory requirements.
• Support communication logs: Retained for 2 years for reference and dispute resolution purposes.
• Analytics and technical log data: Retained for 13 months before being automatically deleted or anonymised.

Upon expiry of the retention period, data will be securely deleted or anonymised using methods that ensure it cannot be recovered or linked to any specific individual.

9. Children's Privacy

The fuji9 platform is an adult entertainment service available exclusively to individuals aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18.

If you believe your underage child has accessed or registered on the fuji9 platform, please contact our support team immediately at [email protected] and we will take prompt action.

10. Changes to This Privacy Policy

Fuji9 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Any material changes to this policy will be communicated to you via:

• Notices displayed prominently on the fuji9 platform homepage
• Notification emails sent to your registered email address
• In-account notifications when you log in

The "Updated" date at the top of this page will always reflect the date this Privacy Policy was last amended. Your continued use of the fuji9 platform after any changes take effect will be deemed as your acceptance of the updated policy. If you do not agree with the changes, you have the right to close your account before the effective date.

11. Contact Us

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, fuji9's Data Protection Officer (DPO) team is ready to assist you:

• Live Chat: Available directly on the fuji9 platform — response within minutes, 24 hours a day, 7 days a week
• Privacy Email: [email protected] — please state "Privacy Policy Enquiry" in the subject line
• Response time: We aim to respond to all privacy-related enquiries within 3 business days

For complaints that our team is unable to resolve, you have the right to refer the matter to Malaysia's Department of Personal Data Protection (JPDP) via their official website at pdp.gov.my.